Terms of Use

General terms and conditions of Quinta Santo António

Quinta Santo António belongs to Ranhada & Moreira - Empreendimentos Turístico-Hoteleiros, Lda. The following terms and conditions cover reservations at Quinta Santo António and also stays on site. Quinta Santo António is duly licensed to rent holiday accommodation - Turismo Rural, and meets all necessary safety standards.


Check-in and Check-out

On the day of arrival, you can check-in from 4 pm. On the day of departure, check-out must be done by 12 am. We ask that you respect these schedules because the cleaning and maintenance tasks in the accommodation may not be ready beforehand (in the case of check-in), and sufficient time is needed to prepare everything for the following guests (in the case of Check-out).


Final cleaning

We ask that the accommodation be delivered clean at the end of each stay. This includes washed dishes, dumped trash, swept floors, and furniture restored to its original position if it has been changed. Our staff will do the final cleaning. For the final cleaning, a "standard" cleaning fee is applied, which is not related to the length of your stay. Final cleaning costs are not included in the accommodation prices; there is a separate price list.


Reservations and Payments

The reservation is confirmed when it is received through our online reservation system, via email or by phone. If the reservation is made less than four weeks before your arrival, then payment must be made in full at the time of booking.


Cancellation Policy

If, for any reason, you are forced to cancel your holiday at Quinta Santo António, we will make a refund, depending on the time of the cancellation, according to the table below.

Refunds made by Quinta Santo António in case of cancellation

  • Up to 30 days of arrival 50%
  • After 30 days before arrival 0%
  • During your stay at Quinta Santo António 0%


Responsibility of Quinta Santo António

Quinta Santo António and Ranhada & Moreira - Empreendimentos Turístico-Hoteleiros, Lda, cannot be held responsible for any accident that occurs during their holidays in the premises of our accommodations. We are also not responsible for any damage or loss of personal property. The stay and use of our accommodation and the entire property, including the swimming pool and all use of equipment is the sole responsibility of our guests.


Property damage to Quinta Santo António

If any damage is done to our property (accommodation, equipment, outdoor, pool and sporting, and recreational equipment or equipment), or anything that is lost or stolen, the damage will be attributed to the person responsible for the same injury. We advise our guests to take out travel insurance to mitigate these risks.


Smoking at Quinta Santo António

Smoking is not permitted inside the accommodation, only on the private terraces/patios of each accommodation or in areas of the Quinta outdoors and whose floor is paved. It is never too much to recommend caution with fire hazards.


Pets

Pets are allowed in Quinta's accommodation or premises after being consulted. Your pet is welcome with an additional charge of € 10 per night.


Use of electrical equipment

In order to prevent overloads in our electrical system and avoid exorbitant consumption costs, the use of electrical equipment over 800w is not allowed. If you want to use any equipment of this type, we will have to be consulted first.